Last revision: April 2, 2019
DO NOT USE TRIPDOCTOR SERVICES OR THE TRIPDOCTOR APPLICATION TO SEEK MEDICAL SERVICES FOR SOMEONE WHO IS UNCONSCIOUS, CONFUSED, DISORIENTED, NOT BREATHING, GASPING FOR AIR, SHORT OF BREATH, EXPERIENCING AN ALLERGIC REACTION, EXPERIENCING CHEST PAIN, BLEEDING UNCONTROLLABLY, UNDER THE INFLUENCE OF OR EXPERIENCING WITHDRAWAL SYMPTOMS FROM DRUGS OR ALCOHOL OR ANY OTHER SYMPTOMS THAT REQUIRE IMMEDIATE OR EMERGENCY MEDICAL ATTENTION.
CONTACT LOCAL EMERGENCY SERVICES OR GO TO THE NEAREST EMERGENCY ROOM (ER) IMMEDIATELY IF YOU HAVE AN EMERGENCY MEDICAL NEED.
TRIPDOCTOR’S SERVICES ENABLE COORDINATION AND COMMUNICATION WITH A HEALTH CARE PROVIDER. IT DOES NOT REPLACE YOUR RELATIONSHIP WITH YOUR PRIMARY CARE OR ANY OTHER ANY PHYSICIAN. THESE SERVICES MIGHT NOT BE APPROPRIATE FOR ALL MEDICAL CONDITIONS OR CONCERNS.
TripDoctor facilitates access to non-emergency medical services outside the United States and the European Union through scheduling and billing for appointments (“Appointments”) for outpatient house call visits, outpatient and/or priority clinic visits, and remote real-time visits with international Subscribing Providers (such scheduling and billing services referred to herein as “TripDoctor Services”). TripDoctor does not provide any medical services, including via the Platform. In the event you make a request for medical services through our Platform, TripDoctor may nominate (or in some instances you may designate) one or more Subscribing Providers to work on your request. In the event you elect to receive Provider’s Medical Services from a Subscribing Provider, you will enter in to a doctor-patient relationship with such provider. TripDoctor will not be a party to such doctor-patient relationships.
INFORMATION WE COLLECT ABOUT YOU AND HOW WE COLLECT IT
Information About You and Your Health Care Treatment and Payment. We collect several types of information from and about users of our Platform, including:
Information by which you may be personally identified, such as name, mailing address, email address, telephone number and account information, photo, billing and collection information that you provide to us, information related to your eligibility, or any other information collected on the Platform that is personally identifiable information (“Personal Information”).
Identification information. To help create and maintain a trusted environment, we may collect identification (like a photo of your government-issued ID or passport) or other information to authenticate and verify your identity.
Clinical, health, or patient information or data, which includes information collected in connection with your use of the Platform that may be necessary for Users to receive Provider’s Medical Services, including applicable clinical history and condition, symptoms or other health information, and any other information exchanged in emails, texts, chats or calls through the Platform between you and TripDoctor or the Subscribing Providers (or, if you are a Subscribing Provider, between you and Users).
Payment and financial information such as bank account or credit card information used to pay for Services. If you are a Subscribing Provider, TravelHealth LLC may require additional authentication information as part of the payment Services.
Information about your Internet connection, the equipment you use to access our Platform, and usage details.
Information about you that does not identify you individually, such as whether you are a current user, product interests, location or demographics, or information related to your inquiry or request.
Other information we specifically request.
We collect this information:
Directly from you when you provide it to us.
Automatically as you navigate through the Platform (e.g., usage details, IP address, and information collected through cookies, web beacons, and other tracking technologies).
From third party intermediaries, for example, the Subscribing Providers with whom we collaborate to provide you with services or other Users who provide feedback on Services.
Information You Give to Us. The information we collect on or through our Platform may include:
Information that we collect when you browse our website or download the mobile application. Even without creating an account, we still collect from you some of the information described in the “Information We Collect About You and How We Collect It” section.
Information that you provide on our Platform, including photos, multimedia, User feedback and ratings, and information provided when you sign in or register for an account for the Platform or through communications with you through the Platform. Most mobile devices allow you to prevent an application from accessing to your camera and photos, and you may deny the Platform access to this data through your device, but the functionality of the Platform may be limited.
Information to process or respond to your inquiries related to requests for Services, payment, or customer service; and when you provide feedback on our Platform, including payment processing information that includes billing information, such as a name, address, email address, and payment card information. When you provide or update your payment processing information, we transmit the payment via an encrypted connection to a third-party credit card processor.
Records and copies of your correspondence (including email addresses) if you contact us, such as when you report a problem with our Platform or other services.
Information that you provide for display or posting on the Platform, including information provided in social media, blogs, testimonials, and other public forums of the Platform. Please remember that blogs and testimonials are located in the public areas of our Platform. Do not provide information for display or posting on the Platform that you would not want others to save or share.
Your search queries on the Platform.
Information We Collect About You. As with many other websites and applications, as you navigate through and interact with our Platform, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Details of your visits to our Platform, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Platform.
Information about your computer and Internet connection, including your IP address, operating system, host domain, and browser type.
Location information including your general location (IP address, zip code) or more specific location information (using your mobile GPS). Most mobile devices allow you to control or disable the use of location services for certain application, which you may elect to do, but that may limit the functionality of the Platform.
Details of referring websites (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically includes statistical data and may also include Personal Information. We may also maintain it or associate it with Personal Information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Platform and to deliver a better and more personalized service, including by enabling us to:
Estimate how individuals access and use our Platform.
Store information about your preferences.
Speed up your searches.
Recognize you when you return to our Platform.
As with many other websites and applications, our Platform may use “cookies” or other technologies to help us deliver content specific to your interests, to process your requests, and/or to analyze your visiting patterns. We may collect the following types of information about your visit including: the domain from which you access the Internet; IP address; operating system and information about the device or browser used when visiting the Platform; date and time of your visit; content you visited; general location; and website (such as google.com or bing.com) and website referral source (email notice or social media site) that connected you to the Platform. Our Platform uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Platform. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Platform and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by TripDoctor to disclose your individual identity. This information identifies your browser, but not you, to our servers when you use the Platform. We do not respond to “do not track” signals in your browser. We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Platform. Through pixel tags, we collect non-Personal Information or aggregate information that can be used to enhance your online experience and understand traffic patterns.
Information We Receive From Other Sources. We sometimes work with third parties and they sometimes provide information about you. We obtain information from such third parties with whom we work to provide you with certain services (including, for example, sub-contractors, analytics providers, advertising networks, and search information providers, or third parties who share your information to provide Services, such as a Subscribing Provider including your information when they message or communicate with TripDoctor).
In addition, we may use third-party providers to serve or track interactions on other websites. You may link to or access our Platform using other third-party websites. Use of such third-party websites is subject to the terms of service and privacy policies of those third parties. TripDoctor does not control the use of this technology or the resulting information and is not responsible for any actions or policies of such third parties.
We may combine information we receive from other sources with information you give to us and information we collect about you. Depending on the types of information received, we will use the information received from other sources or the combined information for the purposes described in Section III: HOW WE USE YOUR INFORMATION.
HOW WE USE YOUR INFORMATION
We may use information collected about you, including Personal Information, in the following ways:
To complete any registration or other transactions or actions you request online, such as payment processing.
To authenticate or verify your identity, including using a scanned or photographed image of your face and/or government-issued identification or passport and sharing this information with a third-party verification service.
For treatment, payment, or health care operations purposes.
To communicate with you about our Services, products, and services that you request from us (which may include telephone, voicemail, email, SMS/text messages, or notifications within the Platform).
To administer your account, including processing your payments and fulfilling your orders if you receive Provider’s Medical Services resulting from your use of the Platform.
To operate the Platform and perform any services associated with the Platform, including providing you with technical support and to improve the Platform and our products and services.
To provide you with information that you have requested or to respond to your inquiries.
To create de-identified information that cannot be used to personally identify you, such as aggregate statistics relating to the use of our service.
To measure or understand the effectiveness of communications (including advertising) that we send to you and others, and to deliver relevant communications to you and to provide you with communications from TripDoctor, surveys, newsletters, and other information.
To better understand our audience.
To enhance the safety and security or performance of our products and services. This includes verifying your identity, preventing or detecting fraud or other unauthorized or illegal activities.
To design, develop, and communicate with you about our new features, products, and services, or, subject to any consents or authorizations that are required by applicable law, those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
To notify you about changes to our services or the Platform.
For any purpose where you have given your consent (where legally required).
To comply with a court order or applicable federal, state, and other laws and regulations.
DISCLOSURE OF YOUR INFORMATION
For treatment, payment, or health care operations purposes.
To service providers that assist us in the maintenance, improvement, and optimization of our Platform, such as service providers that help us run and maintain the technology and security infrastructure that support our Platform or that provide services such as email delivery, auditing and similar services.
To Subscribing Providers, including without limitation, physicians, health care facilities and organizations, that provide any services to you, including medical providers with whom you communicate and/or medical providers who review your information in providing health care services to you. You acknowledge and agree that when medical providers provide services to you, the medical providers and all personnel of their professional entities may see any information you provide through the Platform. TripDoctor is not responsible for the privacy practices of Subscribing Providers or the Subscribing Providers’ retention or use of your Personal Information or health information after they have received such information from the Platform.
To select companies to send you promotional materials about products and services you might be interested in, provided that none of your personal health information will be disclosed for this purpose.
To TripDoctor’s employees or third parties who provide services to TripDoctor or an affiliated entity.
To our affiliates and their employees, including for the purpose of posting information or notifications about health care services in your account.
To fulfill the purpose for which you provide it. For example, if you sign up for certain services, we may share your information in order to provide those services.
To third-party credit card processors via an encrypted connection so that they can process any payments by you.
To third-party payment processors via an encrypted connection so they may submit any payment to you if you are a Subscribing Provider.
To any third parties we believe necessary or appropriate to comply with applicable laws.
For any other purpose disclosed by us when you provide the information or with your consent.
If we are under a duty to disclose or share your Personal Information in order to comply with applicable law, a subpoena, or a court order.
With respect to de-identified information, for any purpose, including to advertisers or other third parties, without restriction.
In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, Personal Information that you provide and other information concerning your relationship with us.
For any purpose related to our use of information as set forth in Section III.
If you are a Subscribing Provider, we will publish your public profile page, based on information you have submitted, on public sections of the Platform.
SPECIAL NOTICE REGARDING USERS’ PROFILE: If you elect to make your profile (or that of a minor for whom you are the legal guardian) viewable by Subscribing Providers, all information that you include in that profile may be viewed by Subscribing Providers. You should not enter any information in the profile that you wish to remain confidential. A Subscribing Provider will not be able to contact you except through the personal contact information you provide through the Platform.
ENTITY-AFFILIATED ACCOUNTS FOR SUBSCRIBING PROVIDERS
If you are a Subscribing Provider with a Provider Account linked to a physician group practice, hospital, or other healthcare provider system (an “Entity”), then Your Information may be disclosed to your Entity Account administrator. This includes information about your usage of the Platform, including times of activity, and information about the types of services rendered to Users. Neither you nor the Entity Account administrator will have access through the Platform to specific details about the Appointments, including the User’s name, date of birth, or contact information, after the Appointment is complete.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with control over your information:
Do Not Track. We do not currently respond to “do not track” signals as we do not track our users across third-party websites.
Promotional Offers from TripDoctor, its affiliates, or third party partners. If you do not wish to have your contact information used by TripDoctor to promote our own products or Services, you can unsubscribe by going to your TripDoctor account, click preferences, and click off for the communications that you do not wish to receive. If you are receiving email from TripDoctor but do not have an account, you can unsubscribe in the bottom of the email. If you are not able to unsubscribe online through one of those methods please contact us and we can handle your request. If we have sent you a promotional email, you may unsubscribe by clicking in the unsubscribe link in the bottom of the email.
We have implemented measures designed to reasonably secure your Personal Information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platform, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your data transmitted to our Platform; any transmission is at your own risk.
When you use our Platform there is a risk that your Personal Information will be stored unencrypted on your mobile device. We take a variety of technical safeguards to make sure that your Personal Information does not leak onto your mobile device but we cannot guarantee that these safeguards work. The information you share in public areas may be viewed by any user of the Platform.
CHILDREN UNDER THE AGE OF 18
NOTE ABOUT HEALTH CARE PRIVACY LAWS
TripDoctor Legal Department
4445 Pacific Crest Ave.
Las Vegas, NV 89115
Email address: firstname.lastname@example.org
Phone number: 1-800-284-9678
If you have a complaint, you must submit your complaint in writing to:
TripDoctor Legal Department
151 Calle San Francisco
Suite 200, Box 5174
San Juan, PR 00901